We want you to get the best from our services but we also have some expectations from you. Our charter sums up this contract:
We Will
- Treat you as a partner in the care you receive
- Following discussion, provide the most appropriate treatment
- Give you full information about our services
- See emergency cases and all babies on the same day
- Provide a range of appointments including telephone and e-Consultations
- Try to ensure that you wait no more than 20 minutes to see a doctor or nurse unless there are problems about which you will be kept informed.
We ask you to
- Ask us if you do not understand your care plan or treatment given
- Attend your New Patient Health Check
- Be on time for your appointment
- Do not miss your appointment without informing us in good time
- Tell us about any changes in your name, address or telephone number
- Request Out of Hours care only when it is an emergency
- Not request home visits unless it is impossible to get to the surgery
- Allow 2 working days for repeat prescriptions
Standards & Performance
Practices are rewarded by the NHS on targets. Being a teaching and training practice we aim for the highest standards and we do achieve all our targets. To continue to achieve the highest standards we need your help, so please ensure that you keep all the appointments you make and follow advice given to you about your smoking, cervical smears, flu injections and other lifestyle issues.
Failure to keep appointments
If you are unable to keep your appointment it is essential that you cancel in good time so that your appointment can be allocated to someone else. Failure to cancel results in the waste of valuable medical time. If you fail to keep your appointments we will write to you regarding abuse of the system.
Late Arrivals
As the appointment is for 10 minutes, anyone arriving 5 or more minutes late will not be seen and will be asked to make another appointment. If your problem is medically urgent and needs to be dealt with on the day, you will be asked to wait till the end of surgery – this will enable the doctor to see patients who arrive on time for their full 10 minutes. If you are less than 5 minutes late you will be seen but for the time of your appointment that remains. i.e. if you are three minutes late you will be given 7 minutes and asked to make another appointment if you need additional time.